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Accessibility statement

Gourmet Hub wants every person to be able to browse the catalogue and complete a purchase, on any device or assistive technology.

Last updated: 30 September 2026

1.Our commitment

The site is designed to meet the Web Content Accessibility Guidelines (WCAG) 2.2, level AA: it can be used with a keyboard, works with screen readers, uses adequate contrast, always highlights the focused element and respects the system preference for reduced motion.

2.Conformity status

The site's conformity status is “under review”: pages are checked with automated tools and manual tests, but a formal assessment has not yet been completed. This statement will be updated once it is.

3.Known limitations

  • The checkout page is hosted by Shopify, which is responsible for its accessibility.
  • Alternative texts for product photographs are brief and may not describe every detail.
  • Recently published content may not have been checked yet.

4.Feedback

Anyone who meets a barrier can write through the contact page, stating the page and the device or assistive technology used. Gourmet Hub normally replies within a few working days and looks for an alternative way to complete the purchase.

5.Complaint procedure

If the reply is not satisfactory, the Agency for Digital Italy (AgID), which oversees the accessibility of services, can be contacted.

6.References

  • WCAG 2.2, level AA
  • EN 301 549
  • Directive (EU) 2019/882 (European Accessibility Act) and Legislative Decree 82/2022

Need a hand?

Write to us: we reply by hand, usually within one working day.

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