Frequently asked questions

Add products to the cart and go to checkout. You do not need an account. Payment takes place on a secure Shopify page.

The checkout page shows the methods available for your order, including cards, Apple Pay and Google Pay when your device supports them. We never see your card details.

Yes, all prices are in euro and include VAT. For products sold by weight or volume we also show the price per kilo or litre.

If the parcel has not left yet, write to us as soon as possible with your order number and we will try to change it.

No, you do not need one to order. In the customer area (My account), when it is available, you sign in with your email and a one-time code sent by Shopify, no password, and find your orders and subscriptions.

Cost and timing depend on the destination and weight, and you see them in the cart before paying. More detail in Shipping.

Anywhere in Italy. The exception is fresh eggs, which we deliver in Campania and Basilicata only (provinces of AV, BN, CE, NA, SA, MT, PZ).

Yes: they are aged and we pack them to protect them from knocks and heat. In the hottest months we can agree the delivery day with you. How to store them is explained in Shipping and on each product page.

Yes. When the parcel leaves you receive an email with the tracking link.

Choose the box (6 or 12 eggs) and how often it comes (every 1, 2, or 4 weeks). You are charged at the pace you choose, with 10% off: before confirming, checkout shows the amount and the frequency. All the details are on the subscription page.

No: fresh eggs are sold by subscription only, so we collect and deliver them on a regular schedule.

In Campania and Basilicata only (provinces of AV, BN, CE, NA, SA, MT, PZ). If the address is outside these provinces, the eggs cannot be ordered at checkout.

Use the link to manage the subscription in your confirmation email, or write to us. A change applies to the deliveries not yet prepared.

On every product page, before you buy: ingredients with allergens highlighted, nutrition values, origin and storage.

If you have an allergy or intolerance, always check the label on the package you receive as well: it is the one that counts.

As shown on the label and on the product page. In general: whole cured meats in a cool, dry place, in the fridge once cut; aged cheeses in the fridge, wrapped in food paper. More detail in Shipping.

We show a certification only when the producer documents it for us. You find it on the product page and on the producer page.

Photos are indicative: the look of a handmade product can vary from batch to batch. Ingredients and quantities are the ones written on the product page and on the label.

You have 14 days from receipt to withdraw from the purchase. Products that deteriorate quickly, such as fresh eggs, and sealed products opened after delivery, such as a vacuum-packed cured meat or cheese, are excluded. All the details are in Returns and withdrawal.

Fill in the withdrawal form: it is always available and needs no account. We reply with an acknowledgment of receipt.

We are sorry. To sort it out, write to us with your order number and a few photos: we will take care of it. This applies to every product, fresh ones included.

Each bundle lists the products it contains on its product page, with ingredients and allergens. Bundles contain no fresh eggs and ship anywhere in Italy: you find them on the Specials page.

Yes: in the cart you can mark the order as a gift and write a short message to be printed on the card.